Refund Policy

At Hensley Service LLC, we are committed to providing reliable and high-quality IT services to support your business operations. While we strive for complete client satisfaction, this Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

We aim to deliver IT services that meet or exceed client expectations. If you are dissatisfied with any aspect of our services, we encourage you to contact our support team immediately so that we can resolve the issue efficiently. Prompt communication helps us identify and rectify problems quickly.

Refunds are eligible only in specific circumstances, including:

• Services that were not delivered as outlined in the service agreement or contract.
   
• Technical errors, service interruptions, or failures caused directly by Hensley Service LLC.
   
• Cases where agreed deliverables were not met within the stipulated timeframe without prior notification.
   

Refunds will not be issued under the following circumstances:

• Partial or complete use of services that have already been delivered and accepted by the client.
   
• Dissatisfaction arising from client-side issues, including hardware or software limitations, network issues, or improper maintenance.
   
• Delays caused by circumstances beyond Hensley Service LLC’s control, such as power outages, internet disruptions, or third-party service failures.
   
• Client-requested changes or cancellations after services have commenced.
   

To request a refund, clients must follow these steps:

1. Submit a refund request in writing to our support team within 7 days of service delivery.
    
2. Include your full name, contact information, service details, and a clear description of the issue.
    
3. Provide any supporting evidence, such as screenshots, error reports, or communication records.
    
4. Our team will acknowledge receipt of your request within 2 business days and review the claim thoroughly.
    
5. Refund decisions will be communicated within 5 business days of the review.
    

• Approved refunds will be issued using the original payment method.
   
• Refunds will typically be processed within 10 business days of approval.
   
• In cases where original payment methods are unavailable, alternative methods may be offered, subject to client agreement.
   

• In some cases, partial refunds may be granted if only a portion of the service was affected.
   
• Partial refunds are calculated based on the portion of the service not delivered or affected.
   

Hensley Service LLC reserves the right to update or revise this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately. Clients are encouraged to review the policy periodically to stay informed of updates.